Service & Maintenance Scenarios
Proposed support workflow, not actual Hug&Punch service orders or customer machine ownership.
Illustrative service cases
| Case | Machine | Task | State |
|---|---|---|---|
| SRV-001 | HP-0001 | OEM IoT eligibility check | Open |
| SRV-002 | HP-0004 | Coffee machine service | Assigned |
| SRV-003 | HP-0007 | Water filtration check | Parts pending |
| SRV-004 | HP-0010 | OEM IoT eligibility check | Resolved |
| SRV-005 | HP-0013 | Coffee machine service | Open |
| SRV-006 | HP-0016 | Water filtration check | Assigned |
| SRV-007 | HP-0019 | OEM IoT eligibility check | Parts pending |
| SRV-008 | HP-0022 | Coffee machine service | Resolved |
| SRV-009 | HP-0025 | Water filtration check | Open |
| SRV-010 | HP-0028 | OEM IoT eligibility check | Assigned |
| SRV-011 | HP-0031 | Coffee machine service | Parts pending |
| SRV-012 | HP-0034 | Water filtration check | Resolved |
| SRV-013 | HP-0037 | OEM IoT eligibility check | Open |
| SRV-014 | HP-0040 | Coffee machine service | Assigned |
| SRV-015 | HP-0043 | Water filtration check | Parts pending |
| SRV-016 | HP-0046 | OEM IoT eligibility check | Resolved |
| SRV-017 | HP-0049 | Coffee machine service | Open |
| SRV-018 | HP-0052 | Water filtration check | Assigned |
| SRV-019 | HP-0055 | OEM IoT eligibility check | Parts pending |
| SRV-020 | HP-0058 | Coffee machine service | Resolved |
| SRV-021 | HP-0061 | Water filtration check | Open |
| SRV-022 | HP-0064 | OEM IoT eligibility check | Assigned |
| SRV-023 | HP-0067 | Coffee machine service | Parts pending |
| SRV-024 | HP-0070 | Water filtration check | Resolved |
| SRV-025 | HP-0073 | OEM IoT eligibility check | Open |
| SRV-026 | HP-0076 | Coffee machine service | Assigned |
| SRV-027 | HP-0079 | Water filtration check | Parts pending |
| SRV-028 | HP-0082 | OEM IoT eligibility check | Resolved |
| SRV-029 | HP-0085 | Coffee machine service | Open |
| SRV-030 | HP-0088 | Water filtration check | Assigned |
| SRV-031 | HP-0091 | OEM IoT eligibility check | Parts pending |
| SRV-032 | HP-0094 | Coffee machine service | Resolved |